JOB DESCRIPTION

• Highly connecting with Sales team to qualify and deeply understanding customers.
• Deeply understanding company’s product portfolio.
• Ensuring that processing requirements meet agreed customer service standards, monitoring the shipments and ensure they are being processed correctly.
• Closely connecting with other departments as required to develop positive working relationships to deliver smooth sales process and high win ratio.
• Well-managing Salesforce systems to enhance sales process and ensure input information correctly.
• Be accountable for one-point-contact and ensure information flow smoothly to all of departments.
• Supporting Sales team to create quotation on time and input selling rates on Salesforce system.
• Reporting to higher level as regular basis.
• Escalation of issues to management to ensure that a customer is giving the attention required to meet timeline expectations.
• Any other reasonable duties as requested by higher level.

REQUIREMENT

*** Knowledge, Experience & Skills:

▪ Analytic and communication skills.

▪ Customer oriented.

▪ Able to work under the pressure where needed.

▪ Good time management techniques.

▪ Computer Literacy (MS Office).

▪ Be able to read, write and speak English.

▪ Ability to read, analyze and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.

▪ Ability to solve critical issues in a fast-paced environment with time-sensitive deadlines.

▪ Strong interpersonal skills including diplomacy and patience.

▪ Demonstrated skills in organization group process, problem identification and resolution.

▪ Strong organizational and time management skills with ability to manage multiple projects and set priorities.

*** Education & Qualifications: Bachelor Degree or College Degree

*** Experience:

▪ Minimum 1 years’ experience in Pricing or Customer Service or Documentation within freight forwarding. Experience in a progressively responsible project manager or similar roles in pricing, transportation logistics or supply chain management preferred.

*** Benefits:

▪ Attractive salary based on competency.

▪ Yearly appraisal as company’s process.

▪ Salary and bonus policy: Birthdays, major holidays of the year, 13th month salary (depending on business situation) according to company regulations.

▪ Committed insurance as labor law.